Effective Date: May 25, 2018
Types of Information Collected
Elify collects certain Personal Information from you when you register for and use our Services. We will retain your Personally Identifiable Information and Non-Personally Identifiable Information for as long as necessary to provide our Services and/or to comply with our legal obligations, resolve disputes, prevent abuse, and enforce our agreements.
Personally Identifiable Information
Personally Identifiable Information is any information that can be used to identify you personally, and includes but is not limited to your name, address, phone number, and email address. Furthermore, Elify will receive certain credit card, or other payment information from you.
Non-Personally Identifiable Information
This is generalized information and cannot be used to easily identify you personally. When you use our Services we collect certain Non-Personal Information. Such information includes but is not limited to your IP address, your ISP, your browser type, your operating system, your clickstream patterns, the URL of the most recent website you visited before coming to our websites, the amount of time you spend in Elify using Services, and the pages you viewed while on our sites or using Services.
Information from the use of our Mobile Apps
When you use the Elify mobile apps, we may collect certain information in addition to information described and requested elsewhere in this Policy. For example, we may collect information about the type of device and operating system you use. We may ask you if you want to receive push notifications about activity in your account. If you have opted in to these notifications and no longer want to receive them, you may opt out by turning off the push notifications through your operating system. We may use mobile analytics software to better understand how people use our application. We may collect information about how often you use the application and other performance data.
Information about your Contacts
Anytime you create a new contact or input additional information about an existing Contact, regardless of their subscription status with Elify, we may access their data. ALL MEMBERS, AFFILIATES AND USERS OF THE SOLUTIONS AGREE TO MAINTAIN AND DELETE CONTACT DATA AS REQUESTED BY THE CONTACT. IF USER DOES NOT COMPLY, IMMEDIATE CANCELLATION OF YOUR SUBSCRIPTION MAY RESULT AND NO REFUND(S) WILL BE OFFERED OR OBLIGATED.
Cookies and tracking
We and our third party partners use web beacons on our Websites and in our emails. When we send emails to Members, we may track behavior such as who opened the emails and who clicked the links. This allows us to measure the performance of our email campaigns and to improve our features for specific segments of Members. To do this, we include single pixel gifs, also called web beacons, in emails we send. Web beacons allow us to collect information about when you open the email, your IP address, your browser or email client type, and other similar details. We also include Web Beacons in the emails we deliver for you. We use the data from those Web Beacons to create reports about how your email campaign performed and what actions your Subscribers took. Reports are also available to us when we send email to you, so we may collect and review that information.
Information from other sources
From time to time we may obtain information about you or your Subscribers from third party sources, such as public databases, social media platforms, third party data providers and our joint marketing partners. We take steps to ensure that such third parties are legally permitted or required to disclose such information to us. Examples of the information we may receive from other sources include: demographic information, device information (such as IP addresses), location, and online behavioral data (such as information about your use of social media websites, page view information and search results and links). We use this information, alone or in combination with other information (including Personal Information) we collect, to enhance our ability to provide relevant marketing and content to you and to develop and provide you with more relevant products features, and services. For example, we use this information to develop Social Profiles, a tool that helps you learn about your Subscribers and allows you to send them more relevant content.
Methods of Collection
Elify collects your Personal Information in several different ways. First, we collect information about you when you provide it to us; for example when registering for Services, when you set up an Elify profile, or when you communicate with us directly via, phone, e-mail or our websites. Information about your Contacts is collected when you create a new Contact within the Services provided. We also employ commonly used analytic and reporting software technologies to collect certain Non-Personally Identifiable Information.
Use of Personal Information
Personally Identifiable Information
Personally Identifiable Information is ONLY used for Elify’s own internal purposes including but not limited to; providing the Services to you, offering you support with customer service issues, and maintaining and improving the Services. The information may include payment and billing information to collect the Service Fee(s) as applicable.
Non-Personally Identifiable Information
Elify uses Non-Personally Identifiable Information to track and analyze the usage and performance of its Services and websites. Elify uses this information internally to assist in determining changes and/or upgrades to the Services, whether to add or discontinue specific Services, and for internal market analysis purposes.
Disclosure of Personal Information
In general, we do not disclose Personal Information to third parties without your prior written consent. However, we reserve the right to do so in certain limited situations as identified below:
1) Disclosure to Third Party Service Providers
In the course of providing Services to you, we may at our option use third party service providers to provide some or all of the Services. An example of this would be the use of third party payment processing companies to process payments made by you for any Subscription based Services or Service fee. We make all commercially reasonable efforts to make sure these third party vendors only use your Personal Information to the extent necessary to provide the Services to you. However, we cannot guarantee that a third party vendor will not disclose your Personal Information.
2) Disclosure to Other Third Parties
We reserve the right to disclose your Personal Information to protect or enforce Elify’s rights, or the rights of a third party, to prevent an emergency, or as may be required by law, including but not limited to, complying with subpoenas or court orders.
3) Successors in Interest
We may also disclose your Personal Information to any successor in interest to our company, including, but not limited to any third party company that may acquire or merge with Elify. In the event of a merger or sale of all or substantially all of the assets of Elify, your Personal Information will most likely be part of the transaction. If such a transaction happens, we will notify you by the methods listed in the Terms of Service concerning the transaction and the transfer of your Personal Information.
4) Disclosure of Non-Personally Identifiable Information
We may disclose any Non-Personally Identifiable Information we collect to our strategic business partners, potential business partners, vendors, investors, advisors and customers. This information is usually disclosed in terms of aggregate numbers. Since the information cannot be traced back to you directly, you may not “opt out” of our use of such Non-Personally Identifiable Information.
Security of Personal Information
We employ commercially reasonable technology and systems to protect your Personal Information from unauthorized access and disclosure. For example, sensitive information is transmitted to us in an encrypted format using secure socket layer technology. HOWEVER, NO PROTECTION METHODS ARE 100% SECURE, AND THEREFORE WE CANNOT GUARANTEE THE 100% SECURITY OF YOUR PERSONAL INFORMATION. We are not responsible for any disclosure of Personal Information due to any errors in transmission of your information, or any unauthorized third party access or any other acts by third parties, or any acts or omissions beyond our reasonable control.
In the event a security breach causes an unauthorized intrusion into our system that materially affects you or people in your Contacts, Elify will notify you as soon as reasonably possible and later report the action we took in response.
Public and Shared Nature of Certain Content
The Services provided by Elify now or in the future may be accessible by the public. Examples of publicly accessible information include, but are not limited to Member’s public user profile, any information you make publicly available for other Members to discover, any information you directly share with other Members. We are not responsible for third parties uses of any Personal Information contained in these public disclosures.
Data Collected for and by Elify Users
As you use the Elify Services, you may import into our system Personal Information you have collected from your personal, business, or other individual contacts. We have no direct relationship with your Contacts or any person other than you, and for that reason, you are responsible for making sure you have the appropriate permission for Elify to collect and process information about those individuals. As part of the Services, we may use and incorporate into features, specific information you have provided, information we have collected from you, and/or information we have collected about Subscribers. We may share this information, including Subscriber email addresses, with third parties in line with the approved uses as identified by this TOS.
If you are a Contact and no longer want to be contacted by one of our Members, please contact the Member directly to update or delete your data. If you contact us, we may remove or update your information within a reasonable time and after providing notice to the Member of your request.
We will retain Personal Information we process on behalf of our Members for as long as needed to provide our Services or to comply with our legal obligations, resolve disputes, prevent abuse, and enforce our agreements.
Receipt of Marketing Materials
You may “opt out” from receiving marketing materials from us at any time. If at any time you wish to discontinue receiving promotional materials from Elify please follow the instructions for removal contained on the most recent communication from Elify, email firstname.lastname@example.org, or write to Elify Customer Service, 9249 S. Broadway #200-250, Highlands Ranch, CO 80129. We also offer you the ability to unsubscribe from certain communications through your Elify account settings control panel.
Information Concerning Children
Our Services are only for those adults and children over the age of 13. We do not knowingly collect any information from children under the age of 13. We will affirmatively delete any information which we have knowledge came from or pertains to a child under the age of 13. Children between the ages of 13 and 18 may use Elify Services only under the supervision of a parent or legal guardian. If you are a parent or legal guardian of a child between the ages of 13 and 18 and you do not want your child’s Personal Information in our records, or do not wish to receive communications from us, please contact us by emailing email@example.com or write to Elify Customer Service, 9249 S. Broadway #200-250, Highlands Ranch, CO 80129.
We will provide an individual user, either you or a Subscriber, access to any Personal Information we have obtained and possess about them, within 30 days of any written request for that specific Personal Information. Individuals may request to access, correct, amend or DELETE information we have obtained about them by contacting at firstname.lastname@example.org. Unless it is prohibited by law, we will remove any Personal Information about an individual, either you or a Subscriber, from the Elify servers at your or their written request. There is no charge for an individual to access, update or delete their Personal Information.
Accuracy and Retention of Data
Elify uses best efforts to keep your data accurate and up to date, based only to the extent on the information you have provided us. If your data changes (for example, if you have a new email address), then you are responsible for notifying Elify of those changes.
Upon your written request, Elify will provide you the information it has obtained and possess, if any, and any information Elify has processed on behalf of a third party regarding your Personal Information. We will retain your information as long as your account is active or as long as necessary to provide you with the Services. Elify may also retain and use your information in order to comply with any legal obligations, resolve disputes, prevent or control abuse, and enforce Elify Agreements.
Should you have any questions or comments, or want to update, delete, or change any Personal Information that Elify has obtained and possesses, or you have any concern about the way in which Elify has handled any privacy matter, please email us at email@example.com. You may also contact us by postal mail:
℅ Privacy Support
9249 S. Broadway #200-250
Highlands Ranch, CO 80129
Elify Operates in the United States
The Elify servers and offices are located in the United States, so your information may be transferred to, stored, utilized and/or processed in the United States. While the data protection and privacy regulations and other laws of the United States might not be as comprehensive as the regulations in your country, Elify shall continue to implement the necessary protective and security tools to protect your privacy, including offering a data processing addendum (DPA). To request a DPA, please email firstname.lastname@example.org, or via postal service:
℅ Privacy Support
9249 S. Broadway #200-250
Highlands Ranch, CO 80129
By applying and using the Elify Websites and Service(s), you hereby understand and consent to the collection, storage, processing, and transfer of your Personal and Non-Personal Information to the Elify data base and facilities in the United States to include Elify’s participating and sharing third parties as described in this policy and other applicable Elify policies.